- Shipping & Returns
Shipping & Returns
With BestNameNecklace we strive for the best quality, best design, at the best prices.
Shipping and Handling Time:
Non-personalized items: Shipping and handling time is around 5 working days.
Personalized jewelry: Each piece of personalized jewelry is made especially for you, there are no items in stock. Each piece of jewelry has a different shipping and handling time. Your order will show as "Pending" as it is being created specially for you.
As a general rule, name necklaces, name rings, monogram necklaces and other personalized jewelry in sterling silver has a shipping and handling time of 12-15 working days. Please know your jewelry is personalized and handcrafted.
Your personalized jewelry is mailed from Atlanta, GA.
Returns for non-personalized jewelry: It is easy to return a non personalized item! Item must be return within 30 days and in perfect condition. Shipping and handling for the return must be provided by customer. A 15% re-stocking fee will apply. Item must be return in original packaging. You will need to sign in your account and request a return.
Returns for personalized jewelry: Please understand your personalized jewelry is made especially for you, there is no stock, for that reason, each return must be handled carefully depending on the situation. You can request a return sign in your account, letting us the reason for your return. Returns that will be accepted would be mistakes in your order and it was our fault. However, if you are not satisfied with your purchase, please feel free to contact us to discuss why you are unhappy with your purchase, we will see if we can do anything to help you.
Make sure your name is spelled correctly. The name will be made exactly how you write it in the text box. So if you write "vanessa" the name will be made with all lowercases, and not "Vanessa".
Please make sure you write the initials for your monogram in the correct order. If you name is Ann Marie Williams you should write in the box AWM, since the last name initial goes in the center of the monogram. Please know the monogram will be made exactly as you write it in the custom box.
To submit a return/repair ticket, please sign in your account. Return/Repairs will not get started until we receive the item. A refund will not be issued until the item has been received by us.
Chains: You can always send back a necklace to get the chain replaced, we will replace with the same type of chain free of charge.
BestNameNecklace offers repairs, please contact us with your repair request. You can submit a repair or return ticket once you sign in your account.
About personalized Name Necklaces and other personalized jewelry
Please know each name necklace is made specially for you, there are no names in stock! Each name is designed and cut specially for you. Silver Name Necklaces and Gold Plated Name Necklaces came in two thicknesses, single (0.7 mm thick) and double (1.2 mm thick). Single thickness necklaces work better with names of 7 letters or less. Choose a double thick name necklace if you want a more durable, better-finished name necklace or if you name has more than 7 letters.
Solid gold name necklaces, also come in two different thicknesses, (single: .4 mm thick, double: .8 mm thick) choose double thickness if you want a stronger name necklace that will last you for years and years. Double thick name necklaces have a warranty of 1 year. Once you get your name necklace, you'll never take it off!!
Monogram Necklaces and Monogram Jewelry, Monograms traditional order is (first name initial, LAST NAME INITIAL, middle name initial) please make sure your initials are in the correct order when placing the order, monograms that are ordered in the incorrect order are not returnable, if you wish to remake a monogram because you made a mistake in the order of the initials there is a fee of 30 dollars for silver, 37 for gold plated, and 160 for solid gold.
How to clean your personalized jewelry
You should clean your name necklace and other personalized jewelry and monograms with jewelry cleaners (gold or silver) they sell at many jeweler stores or if you have a Wal-mart or Target near you, they have wonderful silver and jewelry cleaners by the jewelry section. Make sure you follow all the instructions described in the labels.
With all jewelry, it is best to keep it in a dry dark place when not wearing it.
About chain length
The length of the chain does not include the length of the name, and the length of the name depends on how many letter your name has.
Frequently Asked Questions
Here are a few of the questions most frequently asked. If the answers below are not sufficient, or you have additional questions, please feel free to contact us at any time. Please feel free to Email us
1. How long will it take to receive my Name Necklace or monogram? Your Name Necklace or Monogram will be graphically designed, cut, polished, the chain attached, and prepared for post. You will receive your Name Necklace in around 15 working days. Please notice that personalized Name Necklace may suffer delays, remember, we have no stock items. Each Name Necklace is hand prepare just for you! Please know that if your name necklace or monogram has a diamond setting or crystal setting it will take a few days more for you to receive your order.
2. What length chain should I order? For children 4-13, please order 14" (35 cm) chains. For teens and average sized adults wanting below collarbone length, please order 16" (40 cm). For mid chest length, fuller necks, please order 18" (45 cm). For a longer necklace (just above breast) Please order 20" (50cm) chains. The chain length does not include the nameplate length.
3. Do you make special orders? Yes! Simply contact us with size, type of lettering, type of jewelry and material. We will let you know if we can make the special order Name Necklace, Monogram, the price and time of preparation. BestNameNecklace is open to your ideas and any new designs.
4. Is payment secure on your Internet site? Yes, absolutely. We accept all type of credit cards through Stripe and paypal through secured server.
5. Do you discount for multiple orders? Yes, our customers often buy group name necklaces, for special events like weddings or parties, email BestNameNecklace and ask for a discount coupon for multiple orders. Please follow us on twitter and on Facebook, all offers and special coupons will be posted there
6. Do you ship worldwide? Yes, we ship world wide for the same low cost, both standard and express.
7. Do the items come gift-wrapped? The Name Necklace is placed in a small merchandise box with a clear top. We also offer gift box options, if you would like a gift box with your necklace please select "Gift Box" during the ordering process. Gift-wrapping is also offered during checkout.
Please feel free to Email us Will reply to emails shortly if you contact us between 8 a.m. and 9 p.m. eastern time (Weekends not included)
You are ordering a personalized item, sometimes your item may take longer to process than the shipping and handling advertised. We are not responsible for postal delay, lost packages or custom fees (if you are located outside the US). Personalized orders cannot be returned, the item is made specially for you, therefore it cannot be restocked. Please make sure your name/initials are spelled the correct way. We do our best to work with our customers if the customer is not satisfied with the product, but please know it is a hand prepared item and it is custom, so please take that into consideration when ordering. If you need to make a change please do so during the 24h period following your order. Orders cannot be altered after 24hrs. If you need to contact us the best way is via email email@example.com or firstname.lastname@example.org, if you contact us by phone you will most likely be directed to leave a voicemail. Thank you for your understanding.